Frequently Asked Questions
Who will be delivering my parcel
Most of our products are delivered by Royal Mail, and we offer two options: Royal Mail 24 (1st class) and Royal Mail 48 (2nd class). Neither of these are guaranteed delivery options.
Oh No ive made a mistake can I change my order
Mistakes happen and we’ll try our best to amend your order, however, on occasions we aren’t able to make any changes. This is usually because the item you’ve ordered has already gone into production.
If you spot the mistake within two hours of placing your order, you can edit the personalisation through our website. The link you need to use is on your confirmation email (and you can also find it here).
If it’s been more than two hours since you ordered your gift, (or after the next day delivery cut off) we are unable to make any changes.
How do I return my item ?
Please get in touch and we’ll see how we can help. Sometimes we’ll be able to solve the problem over the phone, whilst on other occasions we might ask you to send us a photo of the item.
Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty. Pleasecontact us and we will try to solve the problem.
My order has arived and its broken or misspelt
We’re really sorry that your gift hasn’t arrived in one piece. We know how important it is for your gift to be in perfect condition and we’ll do our best to try and solve the problem.
As we’re an online shop and don’t have a store you can go to, the quickest and easiest way for us to help with a broken/damaged gift is to see a photograph of it. Please fill in our online enquiry form and we’ll send you a link so that you can upload a photo of the damaged gif