Refunds & Returns
Conditions Of Sale
All prices are inclusive of Value Added Tax
All goods are subject to availability.
We reserve the right to alter the price or specification of goods supplied by us at any time without prior notice. All goods are sold subject to the prices prevailing at the time of purchase. In the event that either the chosen product is unavailable or the price has changed you will be informed before your order is processed.
Returns & Guarantees: We only stock items from the most reputable sources, and the authenticity of every brand and/or manufacturer is guaranteed. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. However, if an item that you have ordered is not as it was described on the site or you wish to cancel the order*, this can be done within 7 working days which begins the day after receipt of the goods. Goods must be returned unopened and undamaged at customer's expense and a refund, less the original shipping costs, will be issued within 30 days of the return of the goods. When returning goods to us please contact us for full instructions, any item returned without consent from ourselves will not be accepted. We reserve the right to claim costs incurred to us on transaction processes incurred by bank authorisation charges.
If, for any reason, you are not happy with your purchase, in most cases Malcon Products will be happy to offer a suitable exchange or a refund within 7 days of receiving your purchase. Please note: where an item is not faulty we will charge 5% re-stocking charge and original postage charges will not be refunded.
If an item is delivered to you in a damaged condition, for insurance purposes, we strongly recommend that you inform us within 24 hours, whereupon we will immediately make arrangements for the full refund, exchange or replacement of the damaged item. Malcon Products reserves the right to refuse a refund including postage if the item is deemed not to be faulty.
Phone calls will be answered during office hours (1000am to 1830pm, Mon to Fri UK Time).
Postage & Packaging: Postage in the UK will be charged relative to value and weight of the parcel. These are approximate charges and in some circumstances the charge may be less or more depending on weight; in these cases, the customer will be notified for approval by their preferred method of contact. We do not charge for any item until it is ready to ship.
For all orders from abroad the customer will be notified of postage and packaging charges and will only be charged once approved.
Important: We only dispatch goods to the billing address of the card holder which will require signature upon receipt.
Delivery: We hope to deliver your order right away, all goods are generally dispatched by Recorded Delivery or Special Delivery in UK. Orders for the UK should be received within 14-21 working days. Orders for the EU should be received within 21-28 working days and international orders are generally received in under 28 days.
In the event that an item is out of stock, delivery times may take longer. We will always notify you by email or your preferred method of contact.
Goods ordered may be subject to the customer fees and import duties of the country to which you have your goods shipped. The customer or receiver of the goods will be liable for any such fees. Malcon Products are not liable for these fees, nor will they accept returns as a result of these fees. All other conditions of sale apply. If you have any questions or comments about our conditions of sale, you should e-mail us.
Malcon Products acknowledges all manufacturers trade marks and service marks used throughout this website.